Up until now, when a confirmed appointment was moved to the queue the confirmation followed the appointment to whatever new date and time to which it was moved. If you wanted to change the status of the appointment (from Confirmed to No Confirmation) you had to do that manually.
Well, our customer didn’t like that. And, quite frankly, it follows that if an appointment is moved from one day to another, one can’t automatically assume that the patient has confirmed the new appointment date and time. So we fixed that.
Now, if you move a confirmed appointment into the queue, and then out of the queue to a new date and time, the status will be changed to No Confirmation. As a result, you’ll be better able to manage the appointment and make sure the patient is aware of the change. You should see better appointment attendance as a result.
This simple change is another example of how Curve Hero is constantly improving thanks to the suggestions of our VIP customers (and at Curve all of our customers are VIP customers).